How to Avoid “Tech Support” Phone Scams

Tech support phone scams are a million-dollar industry that have been around for the past decade. There are a variety of scams out there, the most popular being email, pop-up and phone. Their goal is always greed. Through their deception, scammers gain access to your financial information or convince you to spend hundreds of dollars to “fix” your computer.

The people behind tech support scams pretend to be from the technical support department of well-known companies. Then they tell you there’s a virus or malware on your computer. It’s all a scam to get you to pay for bogus technical support, or gain access to your computer to steal your credit card number or other financial information.

Avoid Phone Scammed with These Three Tips

  1. If you get an unexpected call from “Tech Support” hang up. Computer companies would never call you unexpectedly, and neither will PC Solutions.
  2. Never share passwords or allow remote access to your computer to someone who contacts you over the phone. The only reason tech support would be calling you is if you have already been in recent contact with them to resolve a problem. Something important to note is that you should always be the first one to initiate contact. Tech support companies are not performing audits on random computers, then calling the owners to inform them of a problem.
  3. Do not believe the caller ID. Scammers are sophisticated. Just because the caller ID says “Microsoft” or “PC Solutions,” this does not mean they are really calling on behalf of the company listed on the caller ID. Scammers have developed ways to manipulate caller ID to display whatever they would like.

How the Scam Works

Using a phone directory, scammers randomly call innocent people pretending to be from tech support informing them of an urgent problem. Scammers have even said they were calling on behalf of PC Solutions; this just proves that no one is safe from the scam, consumers or company. Next, the caller tells the victims to get on their computers to open some files. This is where the scammers confirm the non-existent problem.

Now that they have located your computer’s so-called problem, they will most likely do one of the following:

  • Get you to install software that provides them with your sensitive data, like online banking information, usernames and passwords.
  • Ask for your credit card information so they can bill you for their services.
  • Try to sign you up for a phony computer maintenance and warranty program.
  • Ask for remote access to your computer, so they can resolve the issue.
  • Guide you to a specific website, which requires you to input your credit card and personal information.
  • Try to sell you software that is available free online.

 

If You Think You May Have Been Scammed

  1. Contact your bank and cancel credit cards.
  2. Uninstall any software the scammer had you download.
  3. Contact an actual computer specialist to run a sweep of your computer.

Avoiding technical support phone scams

The people behind tech support scams pretend to be from the technical support department of well-known companies. Then they tell you there’s a virus or malware on your computer. It’s all a scam to get you to pay for bogus technical support, or gain access to your computer to steal your credit card number or other financial information.

Cybercriminals don’t just send fraudulent email messages. They might call you on the telephone and claim to be from Microsoft. They might also setup websites with persistent pop-ups displaying fake warning messages and a phone number to call and get the “issue” fixed. They might offer to help solve your computer problems or sell you a software license. They might even spoof the caller ID, so it displays a legitimate support phone number from a trusted company. Once they have access to your computer, they can do the following:

  • Trick you into installing malicious softwarethat could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • Convince you to visit legitimate websites (like www.ammyy.com) to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

Telephone tech support scams: What you need to know

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.

Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.

Do not trust unsolicited calls. Do not provide any personal information.

Scam Pop-Ups: What You Need to Know

Another well-known trick is the website pop-up, that little browser window that sometimes appears while you’re searching the Web. Cybercriminals set up websites with scam pop-ups with messages and phone numbers. These pop-ups usually are not easy to close.

While some pop-ups are useful and important, others are traps that attempt to mislead you into revealing sensitive personal or financial information, paying for fake anti-virus software, or even installing malware and viruses onto your device.

Here are some of the organizations that cybercriminals claim to be from:

  • Windows Helpdesk
  • Windows Service Center
  • Microsoft Tech Support
  • Microsoft Support
  • Windows Technical Department Support Group
  • Microsoft Research and Development Team (Microsoft R & D Team)

How to report tech support scams

  • Help Microsoft stop cybercriminals by reporting information about your tech support scam.
  • In the United States, use the FTC Complaint Assistant form.
  • In Canada, the Canadian Anti-Fraud Centrecan provide support.
  • In the United Kingdom, you can report fraudas well as unsolicited calls.
  • In Australia, you can use the ScamWatchwebsite to report a scam.

Whenever you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of our technical support experts dedicated to helping you at the Microsoft Answer Desk.

How to protect yourself from tech support scams

If someone claiming to be from Microsoft tech support contacts you:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the person’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

What to do if you already gave information to a tech support person

If you think that you might have downloaded malware from a tech support scam website or allowed a cybercriminal to access your computer, take these steps:

  • Change your computer’s password, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.
  • Scan your computer with the Microsoft Safety Scannerto find out if you have malware installed on your computer.
  • If you are using an old version of Windows (Windows 7, Vista or XP), Install Microsoft Security Essentials. (Microsoft Security Essentials is a free program. If someone calls you to install this product and then charge you for it, this is also a scam.)

2)  How to recognize and avoid tech support scams

Some scammers call and claim to be computer techs associated with well-known companies like Microsoft or Apple. Other scammers send pop-up messages that warn about computer problems. They say they’ve detected viruses or other malware on your computer. They claim to be “tech support” and will ask you to give them remote access to your computer. Eventually, they’ll diagnose a non-existent problem and ask you to pay for unnecessary – or even harmful – services.

If you get an unexpected pop-up, call, spam email or other urgent message about problems with your computer, stop. Don’t click on any links, don’t give control of your computer and don’t send any money.

A tech support scam is a form of Internet fraud that is currently gaining momentum on the Internet. The scam implements social engineering and fear tactics in order to get the victim to take the bait. There are three main ways this scam is executed- via cold calls, pop-up messages on the computer and incorrect search engine results.

Cold Calls

Tech support cold calls are when an individual calls the target, claiming to be from a reputable company and states that they have found malware on the computer. The criminal will then try to get the user to install a type of remote desktop software under the pretext of removing the infestation, which would allow the attacker access to the computer in order to install real malware. In addition to attempting to install malware on the machine, these scammers will often ask for a fee to fix the issue.

Pop-Up Warnings

Tech support pop-up warnings occur when a user is browsing the Internet. Usually, the target is viewing a website that contains links to related content, and when the user clicks on one of those links it will redirect them to a website hosting the pop-ups. These pop-ups can be terribly intrusive, making it difficult for the user to close the window. The pop-ups will then display a message stating that the computer is infected with malware and offer a phone number for help with removing the malware. Often, these pop-ups will look like they come from a legitimate source, such as our own Norton products.

Advertising/ Paid Search/ Confusing Search Results:

Fraudulent companies frequently use paid search to advertise their support services. When searching online, it is possible to receive different search results based on the search engine you are using. The following are examples on how to make sure that you always select Official Norton Support:

Motivation:

The main motives behind these scams are to extort the victim to gain money as well as installing malware such as keyloggers or backdoor Trojans in order to gain access to personal information.

The Different Phases of Mobile App Development Life Cycle

 

The usage of mobile apps is on the increase in every day that passes. It is all due to the exceptional progress in the capabilities of the mobile device, as your smartphone persists in describing you. The apps you utilize are designed and developed owing to a scrupulous mobile app development life cycle. This lifecycle includes six most important phases, which incidentally apply to the growth of any app. The stages of the app development lifecycle are:

Discovery

Before leaping into the design and development stage, it is very important that a market research in detail is carried out. After this, the overall cost, as well as time for developing the app, has to be figured. The majority of the people compute cost and time separately, but it is better to carry out this activity in the initial phase of the app development itself.

Scope of Work

Next phase is to assess the extent of work. In this stage, a thorough extent of work with disciplined development agenda has to be prepared. In addition, it is significant to set up all the most important milestones as well as payment terms in this phase.

Designing the app

Designing phase is the stage where the appearance of the app is defined. You can seek the assistance of a company like Seven Monies which consists of a team of professional app designers.

Wireframing of the app also has to be done at this stage. The wireframe should include all the characteristics gathered before. Also, work on other design aspects like GUI, app icon and so on starts at this stage.

Developing the app

This stage is for coding! Programming of the app depending on the wireframes as well as predefined milestones starts at this stage. Each and every milestone has to be completed in the preferred timeframe. It is also wise that the feedback of the client and team of developers is received so that if any improvement in the app development is required it can be done here.

Testing the app for quality

The next stage in the app development lifecycle is to check it thoroughly for all the potential scenarios and to locate technical defects if any. Beta testing is done so as to check the compatibility of the app in real world settings and to carry out alterations against the variations acknowledged in the milestones. It is better to run the app on the main mobile gadget once to see its performance. Also, cross-platform compatibility, graphics, images plus user experience of the app has to be checked.

Launching the app

The final stage is the official launching of the app. The app description has to be written in an easy to understand language by including all preferred keywords so that the end users can find your application in the app store. A screen shot of the application has to be put up on the app store and a social page has to be created for the users to be aware of it!

 

Responsive Website Design

The Top Advantages of Responsive Web Design

Responsive web design (RWD) is the laying and coding of a website in such a way that it offers maximum viewing experience. It also provides readability, navigation with minimum scrolling; panning and resizing through a large range of devices that is from desktop PCs to mobiles.

It provides easy reading plus navigation across an extensive variety of devices

Benefits of Responsive Web Design

  1. Great flexibility

The RWD sites are fluid, which means that the content on the pages moves without restraint across all display resolutions as well as all gadgets. Both the frameworks as well as the pictures are fluid. Precisely as a liquid diffuses and fills the content in an allowed space to hang on to its appearance, the fluidity of responsive web design also attains the same effect with website content on the screen of your device.

  1. Outstanding customer Experience

Although the content is king, it is the experience of the user that allows visitors to use content on any website via the gadget of their preference and inclination, anytime. Consequently, RWD is regarding rendering the best user experience no matter whether they use a PC, a tablet, a smartphone or even a smart-TV.

  1. Cost efficient

The benefit of a single site conforming to the requirement of all gadgets is important when equated to having two different websites. If SEO is a central part of your digital marketing approach, having a mobile–responsive website is very crucial. Responsive web design augments SEO endeavors by directing all your visitors to a single site irrespective of their devices.

  1. Advocated By Google

Google with its 67% share in the search market speaks and search marketers take note. Google affirms that RWD is its suggested mobile configuration and hence refers responsive web design as best practice in the industry. The reason is that responsive design websites have single URL with similar HTML, irrespective of device. This makes it very easy and efficient for Google to crawl, index, and arrange content. Furthermore, Google prefers RWD since content subsisting on one site and one URL is very easy to share, interact, as well as a link to by users than content living on a different mobile site.

  1. Easy to handle

Different SEO campaigns have to be provided in case of having a separate desktop as well as the mobile site. Hence handling and running a single site and single SEO promotion is far easier than handling two SEO campaigns and two sites. This is the most significant benefit that a responsive website has when compared to different mobile sites.

Conclusion

Responsive design especially the one designed by Seven Monies, lets you stay in advance of the style. As the requirement for media affluent mobile internet plus apps is mushrooming, quite a lot of significant inferences must be covered; costs of development plus maintenance, search engine visibility and enhanced rate of conversion. It is these aspects united with a combined approach to website designing that will be favorable for every stakeholder.

 

Benefits of Offshore Software Development Services

What is and What are the Benefits of Offshore Software Development Services

These days’ businesses have realized that online reputation, as well as branding, is very significant. Creating an excellent effect on the World Wide Web will aid businesses to develop and thrive. This will assist them to increase customers thereby increasing their revenue. But designing and developing a website is not easy. Hence it is a wise as well as a good idea to get in touch with an offshore software development company and develop your website.

So, what is offshore software development?

OSD (Offshore software development) is the procedure of utilizing the services of a team of software designers and developers positioned in a foreign country to design and develop software that will be used in a home country.

The main attraction that companies seek the offshore software development path is to avoid the higher cost of developing software from the home service providers. In the end, nowadays ultra-modern world, technology is the sole distinguishing feature.

Yet another reason for picking offshore software development companies is that they render total safety to the data plus other private info of clients, thereby building it very secure and safe.

Let’s now have a look at a few of the most vital benefits of engaging the offshore software development company as below:

Advantages of offshore software development

Businesses in these days have to be innovative quickly to counter to threats plus opportunities. A lot of companies are turning over to overseas ability to boost their R&D bandwidth, contact unreachable skill sets, generate better software quicker, and to decrease the overall expenses.

  • When you outsource your software development requirements it helps you to save money substantially as well as your software team will be able to concentrate on different on-site software concerns. The OSD model guarantees that the work is done at a faster pace so that your product gets to the market faster.
  • Outsourcing your software requirements will free you from the burden of investing in IT infrastructure or even spend the time to recruit, hire, and train employees. With a seaward software company, you get access to a huge pool of ability competent to deliver worldwide software services.
  • Besides the technical skills, a software development company will bring lots to the table. In addition, an outside team can put forward new insights to perk up your business procedures.

The above benefits clearly show that it is good financial plus business wisdom to look for outside skill in software development. In the era of globalization as well as technological progress, outsourcing software development is turning to be an indispensable facility for every enterprise.

Verdict

The quintessence of a triumphant OSD relationship is selecting the accurate IT outsourcing company.  Seven Monies has been offering offshore software development services for the past several years. Our team of custom software developers assures and guarantees that the product we convey to our clients is based on the expectations and desires of our customers.

Seven Monies Services Presents – Incident Management Overview

Incident is defined as any event which is not part of the standard operation of the service and which causes, or may cause, an interruption or a reduction of the quality of the service. An Incident could be due to a known/existing issue or could be result of a failure or error in the Technology object or device.

The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user at a cost-effective price, and within defined service levels. Incident Management does not attempt to identify the root cause of the incident and is focused on resumption of normal operations within agreed upon Service Level Agreements.

The process goes like – incident detection and recording, classification and initial support, investigation and diagnosis, resolution and recovery, and final closure of the incident, form part of the Incident Management Process. The incident management process involves establishing a service restoration process which aims to:

  • Channel users’ reports of an interruption to a service or drop in quality of a service.
  • Enable validation and diagnosis of the reported incident
  • Manage the process of ensuring incident resolution and restoration of service.
  • Monitoring compliance with defined service level agreements for service restoration and availability.

The incident process provides efficient incident handling, which in turn ensures continual service uptime.

The first step in the life of an incident is incident identification. Incidents come from users in whatever forms the organization allows. Sources of incident reporting include walk-ups, self-service, phone calls, emails, support chats, and automated notices, such as network monitoring software or system scanning utilities. The service desk then decides if the issue is truly an incident or if it’s a request. Requests are categorized and handled differently than incidents, and they fall under request fulfillment.

Once identified as an incident, the service desk logs the incident as a ticket. The ticket should include information, such as the user’s name and contact information, the incident description, and the date and time of the incident report (for SLA adherence). The logging process can also include categorization, prioritization, and the steps the service desk completes.

Incident categorization is a vital step in the incident management process.

Categorization involves assigning a category and at least one subcategory to the incident. This action serves several purposes. First, it allows the service desk to sort and model incidents based on their categories and subcategories. Second, it allows some issues to be automatically prioritized. For example, an incident might be categorized as “network” with a sub-category of “network outage”. This categorization would, in some organizations, be considered a high-priority incident that requires a major incident response. The third purpose is to provide accurate incident tracking. When incidents are categorized, patterns emerge. It’s easy to quantify how often certain incidents come up and point to trends that require training or problem management. For example, it’s much easier to sell the CFO on new hardware when the data supports the decision.

Incident prioritization is important for SLA response adherence. An incident’s priority is determined by its impact on users and on the business and its urgency. Urgency is how quickly a resolution is required; impact is the measure of the extent of potential damage the incident may cause.

  1. Low-priority incidents are those that do not interrupt users or the business and can be worked around. Services to users and customers can be maintained.
  2. Medium-priority incidents affect a few staff and interrupt work to some degree. Customers may be slightly affected or inconvenienced.
  3. High-priority incidents affect a large number of users or customers, interrupt business, and affect service delivery. These incidents almost always have a financial impact.

Once identified, categorized, prioritized, and logged, the service desk can handle and resolve the incident. Incident resolution involves five steps:

  1. Initial diagnosis: This occurs when the user describes his or her problem and answers troubleshooting questions.
  2. Incident escalation: This happens when an incident requires advanced support, such as sending an on-site technician or assistance from certified support staff. As mentioned previously, most incidents should be resolved by the first tier support staff and should not make it to the escalation step.
  3. Investigation and diagnosis: These processes take place during troubleshooting when the initial incident hypothesis is confirmed as being correct. Once the incident is diagnosed, staff can apply a solution, such as changing software settings, applying a software patch, or ordering new hardware.
  4. Resolution and recovery: This is when the service desk confirms that the user’s service has been restored to the required SLA level.
  5. Incident closure: At this point, the incident is considered closed and the incident process ends